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Q:
Southern Pride Tree Farm is a wholesale nursery - Do you sell to
anyone?
A: Anyone can order our Live Oaks at our wholesale pricing
though it is recommended that you hire a professional landscaper to
handle and plant your trees.
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Q:
Do you
guarantee your trees?
A: No, Although Southern Pride Tree Farm
takes great pains to
assure our customers of the healthiest (see our Quality Root System Guarantee)
most beautiful Live Oaks possible
before leaving the nursery and we procure only
top quality tree transport companies for our customers to assure
your trees arrive in the same condition as they left our nursery.
Unfortunately, once your trees are loaded on a truck we no longer have
control over the quality, planting and care of the trees so we can not
guarantee them. .
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Q:
Where do you deliver?
A: Anywhere a Live Oak can grow (see
Where do they Grow information on
this site): We ship to customers from North Carolina to Texas to South
Florida and places in between.
We also assist with
transportation of trees
on our customers behalf with only experienced, helpful
and insured transport
companies.
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Q:
Can I
just pick up my trees?
A: Yes, but please consider the
smallest tree we sell weighs about 5,000lbs
each and bigger trees upwards of 10,000lbs each and
are from
26 feet in height to 45 feet in height,
you will also need a tree tarp to protect the tree/s
while traveling.
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Q: I
have scheduled my tree delivery date - can I change it?:
A: Yes, of course - coordinating schedules
between landscapers, equipment operators, transport companies and
Southern Pride Tree Farm can sometimes mean things change and adjustments must be made
to assure everything is in place to take delivery of your Live Oaks:
Communication is the key! Because all trucking companies are independent
contractors and drive for many different nurseries and customers, some will
charge a reschedule fee if the reschedule happens with less than 3-4
business days notice. Transport companies reserve that day/days for
YOUR
delivery turning down
other opportunities. If you do not communicate a schedule change
within 48 hours or wait to communicate a change on the day of your
delivery you will be charged for the delivery by the transport
company. top
Q:
How do
I get discounts on your Live Oaks?
A: Our pricing is wholesale and very
competitive in the QUALITY Live Oak tree market. Discounts are applied for customers who order full
(large) truckloads of Live Oaks or more and take delivery on their trees
within specified times. top
Q:
Do you accept credit cards?
A: No. We do not accept credit cards. We've researched the
options for our business and with the infrequency of using and
dollar amount it doesn't make sense for us. Checks and cashiers
checks are acceptable methods of payment.
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Q:
Do you
unload and plant the trees?
A: No. It is required that the customer have
professionals and
equipment able to lift the trees from a
semitrailer flat-bed on site upon delivery.
Equipment is usually supplied by the landscaper
who handles large trees or more experienced customers will rent the
equipment necessary.
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Q:
Where
can I get information on planting and caring for the trees?
A: The organization Roots Plus Growers developed a very good
tool called the
Tree Planting Cue Card
< you can view and download it here. You will need
adobe
acrobat reader.
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Q: I How can I reserve trees for a future date?
A: Southern Pride Tree Farm can reserve trees to a
specified time with a Contract and deposit. The usual deposit
is 25% for 31 up to 60 days then 50% up to 90 days etc.
Please note that deposits are non-refundable as
we hold trees out of inventory, manage, and care for the trees on
your behalf until delivery and do not to sell (or lose opportunities
to sell) them to other customers. The quantity of
trees held and timeline of delivery will determine
any discounts as
well.
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Q:
When do I pay for my order?
A: First time customers are required to
send final payment for their invoiced trees and transport costs in
advance of shipping (via traceable mail like overnight or second
day). An email will be sent with confirmation of balances,
dates, times and payment deadlines. Transport companies receive
their checks with paperwork when loaded with your order. If
you order from us a second time we will gladly pick up checks upon
arrival to your job site.
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Q:
Are Deposits Refundable?
A: Deposits are
refundable if you cancel your order within 10
days of deposit receipt.
Deposits are not refundable for orders
held over 30 days with a contract.
See
Reserving Trees for a future date for more information.
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Q:
We have scheduled our delivery, sent payment
in advance and now the delivery time has been extended past 30 days.
Is a deposit and Contract required?
A:
In 17 years Southern Pride Tree Farm has never had to keep a
customers deposit. We try to be as flexible and understanding about
jobs going late as we can for you. If we have your payment for the
trees we will work with you as long as you need and as long as you
are communicating with us about the delivery timeline. (see also
I have scheduled my tree delivery date - can I change it?)If
you cancel your order after 30 days from date of your full payment a
25% or , 31 + days after date of full payment a 50% restocking fee
will be deducted from your refund.
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